Letter marked "Just Received" since January 31, 2017

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We sent a letter to our sponsored child on January 31, 2017. It shows up on our account that it is just received. Is it possible to have that letter manually pushed through the system so that it can make it to translation?
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Erica Cielinski

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Posted 3 years ago

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April Rose

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I too sent one on January 31St to my girl Ingrid (CO038400011) that's also marked just received, however the other letters I've sent to her since then are also marked 'just received'.
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Sarah, Official Rep

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Erica and April, I am so sorry that these letters are still in the received status for you. I have submitted them to our IT department to be pushed through for you as soon as we can!

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