Letter Not Mine

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  • Updated 5 months ago
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Hello.

I received an email today stating I had a new letter from my sponsored child.  When I logged in to read the letter, I did not have a letter from my child.  Instead, the letter I see is regarding some other child and states it is a final letter.

I hope this is a simple mistake where the letter my child sent and this final letter for a different child were switched by accident.

Can you please confirm?

My child's # - GH045200017
My # - 02358010

Thank you,
Jennifer
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Jenn

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Posted 5 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Jenn, I am so sorry that you received this letter that belongs to another sponsor. I am going to send an inquiry to our Ghana office to have them correct this mistake. I do see another letter in translation on your account, and I am hoping that they may have figured out the mistake already :). It looks like they may have written the wrong child number on the letter, which is why you ended up with it instead of Emmanuel's sponsor. Thank you so much for letting us know!

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