Letter not received

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  • Updated 3 months ago
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I have yet to receive a letter from my child.
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Samantha Howell

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Posted 4 months ago

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Christina, Employee

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Samantha, I'm so sorry to hear that you have not yet received a letter from your child. I would be happy to look into this for you. Are you sponsoring a boy from Indonesia named Persatuan? May I please have your sponsor number or child's number? 
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Samantha Howell

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08196846 is my sponsor number
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Susan, Sponsor and Donor Relations, Social Media

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Samantha, again, we are very sorry you have waited so long for that first letter from your child. It looks like he has been working on two letters for you but some system errors have delayed their delivery. For this we sincerely apologize. First letters normally arrive within the first four months of sponsorship. If for some reason, you do not receive the first letter by August 24, please let us know and we will see if we can speed these letters along. Thank you so much for everything that you are doing for Persatuan!

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