Letter not sent

  • 2
  • Question
  • Updated 4 months ago
  • Answered
Wrote letter and sent pictures but not showing up in my app
Photo of Missy Comeau

Missy Comeau

  • 2 Posts
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Posted 4 months ago

  • 2
Photo of Mackenzie

Mackenzie, Employee

  • 190 Posts
  • 26 Reply Likes
Hi Missy! I am sorry that your most recent letter is not showing up on your app. I show that we received a letter on December 16, 2019 with three photos attached. Is this the letter that is missing from your app, or was it a different letter? 
Photo of Missy Comeau

Missy Comeau

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This was it! Thank you so very much!
Photo of Sierra

Sierra, Employee

  • 1341 Posts
  • 167 Reply Likes
Missy, awesome! I do see that letter is currently in translation, which is why the entirety of the letter isn't showing on your app. Once the letter is through the translation process, you'll be able to see it there. :)