Letter on the way?

  • 1
  • Question
  • Updated 4 years ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Isolated issues that could be confusing.

Hi! I have not received a letter from our SS Class' child Mayra ES7870451 in quite a while. I called the help line and was told a letter was sent in December but we did not receive it. The young lady on the phone said she would send a copy a couple of weeks ago but still haven't received it. Can y'all check on that for me. Thanks so much!!
Photo of David Robinson

David Robinson

  • 148 Posts
  • 17 Reply Likes

Posted 4 years ago

  • 1
Photo of Sarah

Sarah, Official Rep

  • 5163 Posts
  • 1125 Reply Likes
Hi David! Regrettably, I don't believe the representative you spoke with actually sent an inquiry to see if there was a copy of the letter for you. However, I am sending that inquiry for you right now! There may be a copy of the letter available at they country office in El Salvador. If there isn't, I am requesting that Mayra's project has her write a new letter to replace the one lost in the mail. I am so sorry that letter never made its way into your hands! It can take between six and eight weeks for us to hear back from the country office, but I will notify you as soon as we have that letter!
Photo of David Robinson

David Robinson

  • 148 Posts
  • 17 Reply Likes
You're so kind Sarah! Thank you so much for your help! Hope you have a blessed day!!
Photo of heather o

heather o

  • 362 Posts
  • 265 Reply Likes
We sent birthday gifts to both Ronny EC5610438 and Yared ES9179107 in September and haven't heard from them what was purchased. It has been quite a while since we have heard from Yared and none of Ronny's letters ever reached us last year. I am concerned because we haven't heard from them. Thanks for all you do! God bless!
Photo of Emily

Emily

  • 2650 Posts
  • 813 Reply Likes
Great news, Heather! There is a letter on it's way to you from Ronny and my hope is that it's the thank you letter you've been waiting for! I'm praying that you receive this letter! Did you receive the letter we sent to you from him at the end of February of this year? Have you updated your address at all in the last year? There's also a letter on it's way to you from Yared! We received it on March 31st so you should be finding it in your mailbox very soon. If neither of these letters mention the kind gifts you sent last year, please let us know! Thank you for blessing them both in such a tangible way! 
Photo of heather o

heather o

  • 362 Posts
  • 265 Reply Likes
Thanks, Emily! No, I haven't received any of the letters Ronny has written since we moved last January. I receive letters from all of my other kiddos; just not Ronny. His have all gotten lost in the past year. There were no copies of his letters available either when you all checked later last year. I am grateful for the new system because hopefully now we can get to know Ronny. Thanks for all you do! God bless!
Photo of Emily

Emily

  • 2650 Posts
  • 813 Reply Likes
Heather, I'm so very sorry for the situation with Ronny's letters. I'm also excited about the new system so that these types of issues won't happen and you will just be able to see all of your letters on your My Account! I hope you get this new letter that was mailed to you from Ronny, very very soon.  Thank you for your grace and patience! God bless you :).
Photo of Linda

Linda

  • 85 Posts
  • 12 Reply Likes
Could you check if we have any letters from our sponsored or correspondent children on the way? Sponsor #3775278
Photo of Emily

Emily

  • 2650 Posts
  • 813 Reply Likes
Hi Linda! The last letter logged for you was from Melat on March 15th :). I hope you received this letter already!

This conversation is no longer open for comments or replies.