Letter

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Hi! My name is Jasmine Smith and I sponsor little Odalis! I have sent her four letters and the first one says "view" the second and third say "in translation" and then the fourth one says "view" again! i was just wondering why only two of them went through or if they even did! Also do you have any idea when I'll receive a letter or if I even will because of how young she is? If she can write me letters do you know if she's sent one yet? (just super excited to know her and curious)

Thank you so much,

Jasmine

Child ID- 3991125

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Jasmine Smith

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Posted 2 years ago

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Susan, Sponsor and Donor Relations, Social Media

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Hi Jasmine! I am so sorry for the wait and confusion regarding your letters to and from Odalis from Ecuador. As you may be aware, we updated our letter processing systems in April and we have encountered more kinks in the new system than we anticipated. The biggest issues have affected our translation systems. As a result there has been a backup of letters at the country offices. We are working really hard to get all of these letters translated and delivered as soon as possible. For this reason, some of the letters will be taken out of the system and are being manually translated and delivered and the older letters are being translated and delivered through the new system. This means that your letters will appear to be delivered out of order but in reality they will arrive with your child around the same time. This is also why two of your letters are in translation and two of them are saying they were delivered already. Really the most recent letter was not delivered but was taken out of the system to be manually translated and delivered and the ones saying "in translation" are being translated through the system. I hope this makes sense but please rest assured your letters will be delivered soon. It also looks like there is a letter at the country office from Odalis that I trust you will receive soon. The first letters typically come within the first four months so she is within this time frame. 
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Jasmine Smith

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thank you so much! really appreciate you checking on that for me
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Brandi Cromley

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Susan, could you also check about my letters as well?  I have sent several letters online this year, 2016, and my online account shows 0 under History of Communications.  Also, I have been sponsoring my child for a year and have only ever received one initial letter from her.  Are my letters being processed or were they accidentally deleted?  Is everything okay with my child?  Does she have any letters waiting to be sent to me?  My sponsor number is 3779872.
Thank you!
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Katherine

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Brandi, I am so sorry that you haven't heard from Natasya in a year! I do see the letters you have submitted for her and they have not been deleted. We are dealing with glitches in our website and the letter history being incorrect is one of them. If something had happened to Natasya that would cause her to not write, we would inform you about it immediately. We sent an inquiry to the office in East Indonesia in July to request that they have Natasya send a letter to you. We have not heard a response, so the issue was escalated yesterday. We will certainly let you know as soon as we hear a response or get a letter from Natasya. But I am so sorry that you have waited for so long to hear from your precious girl :(. 
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Brandi Cromley

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Thank you for getting back to me so quickly.  I will continue to write and hopefully hear from her soon!  Thank you

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