letter problem

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  • Problem
  • Updated 3 years ago
  • Solved
Archived and Closed

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I have sent my little girl a few letters and yesterday it said they were all in translation but now when I look at the my letters place in the conversations part it says  letters but at another part it says last online letter sent 5/30/16? can someone cheek this out? there is still a letter to my correspondent but not any for my little girl. my sponsor number is 3927386 thank you so much!
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Abby Smith

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  • concerned

Posted 3 years ago

  • 1
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Sarah, Official Rep

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Hi Abby! I see your letters and they are going through just fine :). The last letter you wrote to Lili was going through translation when they realized her child ID wasn't on the letter, so it was sent back to be manually checked and resent through the system. All the other letters you have written recently are in translation right now just like you had previously seen.
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Abby Smith

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ok thank you so much! just wanted to see what was going on.
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Abby Smith

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Sarah I just sent a letter last night and the letter history still says zero could you please make sure it went thorough. thank you
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Susan

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Abby, I am so sorry your letter isn't showing up for you on your account. I see two letters that were sent yesterday - one to Ndinimana Mordecai and one to Juliana. Both letters are currently in translation but they did go through. :)
(Edited)
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Abby Smith

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Thank you!
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Abby Smith

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I am so sorry to bother you again but could you check on Lili's letters and see if any of them have changed out of translation please? again I am so sorry I keep bothering you thank you so much.
(Edited)
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Sarah, Official Rep

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Hi Abby! The letters to Lili are all still going through translation. I'm sorry, I know how hard it is to be patient, especially when you just want your sweet girl to read your precious words of encouragement :).
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Abby Smith

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Thank you!
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William Blair

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Hi Sarah. I received 3 letters in the last week and one dated 3/17/16 from Maricela is still waiting to be translated. Can you check on that for me? Thanks.
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Susan

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William, I am checking on this letter from Maricela. Thanks for letting us know!
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Erik Davison

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My Account was not set to receive high quality scans in the mail when I received my last letter from Princess Janelle. Would you mind sending it to me? It's the one marked 4-8-2016. I just got one in the mail from Emicah that was marked 5-16-2016 so I'm fairly certain my one from Janelle was never sent. Thanks!
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Amy

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Hi Erik! I just sent the request to have Princess Janelle's letter from April 8th mailed to you. You should receive it within 10-14 days. Please let us know if you need anything else! Have a great day!

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Erik Davison

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Hey guys, I still haven't received that letter. 
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Erik Davison

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Just kidding! Just found it in my mailbox! Thanks guys!
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Chantel

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I'm not sure which thread to post this in. I checked my letters this morning and it says I have a new letter in translation to Yomaity that was written yesterday. The problem is I didn't write a letter yesterday. Also, it's almost at the 3 month mark and I'm still unable to read a letter from Yomaity that was submitted April 21
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Susan

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Chantel, it may be a physical letter that is just now being processed. Did you send a physical letter recently? I am so sorry you still have a letter from Yomaity that is still sitting in translation. We are applying more quality assurance as we get used to this new letter writing system and so some of the translation and processing is going longer than usual. Please rest assured that it will go through and be delivered soon. 
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Chantel

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I did send a birthday package recently. Glad to know its been received. Thank you all for all that you do

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