Letter problems

  • 1
  • Problem
  • Updated 3 years ago
  • Solved
  • (Edited)
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: This is an old post that was resolved.

Letter writing I have newly sponsored radaisa and it says that her letter has a problem.

The other letter I have written says there were no issues and has already been sent.

09/26/2016 Under Review
There was a problem with this letter. Please check back later for further details.
09/26/2016 Just Received
09/26/2016 Submitted

Can you tell me if she has received both of them and if I have any letters coming from either one of my kids?
Photo of Crystal Woehrle

Crystal Woehrle

  • 21 Posts
  • 1 Reply Like
  • wondering if my girls are receiving there letters but still happy to be involved

Posted 3 years ago

  • 1
Photo of Susan

Susan

  • 7386 Posts
  • 1586 Reply Likes
Hi Crystal! The issue with this letter was that it was sent right after you had sponsored Radaisa and the system didn't recognize that you were sponsoring her. Not to worry though! The letter just got kicked out for manual processing so a human can look at it and verify that you are in fact sponsoring her and send the letter. This should happen shortly. To answer your question, she likely has not received either letter yet, as it does take some time for each letter to be processed, translated, and delivered. That said, she will receive both letters sometime in the following weeks. 
Photo of Crystal Woehrle

Crystal Woehrle

  • 21 Posts
  • 1 Reply Like
Thanks so much for the update!! I wasn't sure what to do but that makes me feel better

This conversation is no longer open for comments or replies.