Letter Process

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

Hi,

Last night I sent letters to all of my correspondent children through the website. The app says my letters to Eyob and Damaris are still in translation. How long does it usually take for the translation to be complete?
Photo of Grace

Grace

  • 117 Posts
  • 17 Reply Likes

Posted 1 year ago

  • 1
Photo of Shannon Massey

Shannon Massey, Employee

  • 1732 Posts
  • 300 Reply Likes
Hi Grace!
We have recently switched all of our partner countries over to our new translation software and we know that there will be some learning curve in getting used to this. With that said, we may see a little bit of delay in translating letters until everyone is use to the new software. We have seen some letters get translated within a few days and others that have taken weeks, up to months. We pray that each day we get closer and closer to letters that take only days! :) Thank you so much for your understanding and patience as we get through this learning curve! 

This conversation is no longer open for comments or replies.