Letter Process/ Differences in Letter Preferences

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I just signed up to be a correspondent sponsor and am waiting to be matched with a child. I know that it may be a while but I want to know what to expect when the time comes. Can someone explain the letter process and the differences between the letter preferences? If you select hard copy or original are you able to view digital copies online before receiving the copies in the mail? If so, is it longer before you are able to view them online than if you have them emailed? If you have them emailed, are you able to print out good quality copies on your own? I’ve been trying to read through the FAQs and different postings on this support forum but I’m still confused. Any help/guidance will be appreciated.
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Kimberly Kuykendall

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  • excited

Posted 1 year ago

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Debra Gonzalez

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signing up for a hard copy does not delay when you will get your letter online you just get another copy in the mail either the original or a copy the center will print out for you.i opt for the original I just like to have the paper my child wrote on/ drew on
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I’ve never been able to print out a good copy of a letter from the website for myself which is why I opt to receive both an electronic and hard copy. Debra is right in that requesting a hard copy does not delay the electronic copy. There is some delay if you ask for the original letter (as in the letter the child actually wrote and not a scanned version).
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Sarah Heacock Schreffler

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For Child Letter Preferences, I have both "Email" and "High Quality Print" chosen. So I get an email when the letter arrives. I can print that letter to PDF on my computer to file and print a copy out on the printer (Which I have in front of me when responding). Then they print the same letter on their printers in Colorado and send me a copy.  For my hard copy records, I prefer the copy they print. Some of the print on letters I receive is very faint and does not print well but it always looks crisp and clean when coming from Compassion's printer.

Since the translation is being done on the computers, if you choose Original, the original will often not have the translation printed on it.  So you will need to go back to your online copy for that.
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Kimberly Kuykendall

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Another question, is there a way to print off the letter templates that are available online, so that you can write a handwritten letter?
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Sarah Heacock Schreffler

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Not that I know of. I use Microsoft Word or Canva.com for non-online letters (or occasionally just write on paper. If you google Stationary you can find pretty papers to write on).  Also everything you get about your child from Compassion will come with a piece of stationary for writing your child -- the intro packet, all the letters from them, letters from the pastor, the country director, etc.
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Garry Sagel

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When you are online, click on write my child, then click on the letter. There is a reply and a print button at the top of the page. Misread your post. Don't know a way of printing the templates.
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Christina, Employee

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Hi Kimberly! If you would like to print out specific stationary available through the online letter writing tool, I can help you with these steps once you select "Write My Child":

1. Select Template
2. Write Letter
     a. Press the space bar to make the "Next" arrow green.
3. Add Photos
     a. Skip on to the next step.
4. Preview
     a. Select the "Print" option on the top right corner of your blank letter preview.

Once you have done this, please do not send it as this will send a blank letter to your child. Instead, please select "My Drafts" from the left side of the screen and delete this blank draft you just created. Please let me know if you have any questions or concerns. Thank you! 
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Kimberly Kuykendall

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Thank you!

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