letter quality

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  • Problem
  • Updated 2 months ago
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Hi, the online letter resolution is very very poor — can’t view any of the photos properly. Appreciate that the letters upload are of good, viewable quality. Going digital helps saves cost and I want to help you do that but if the quality persistently remains poor, i will opt out and go for hard copies instead. This is the 2nd time that such is happening. Can you please send a decent version with high quality resolution? If you are unable to send me a good version of decent resolution, i’m calling it quits with the digital version immediately. .
Photo of Jove


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Posted 2 months ago

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Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

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I have found the quality of the photos on the letters varies a LOT from center to center.  Some centers the photos are not great even when you receive the paper copy, and others they are GREAT even electronically and printed out. I guess it has to do with what gear they are using to take the photo with.

Photo of Mackenzie

Mackenzie, Employee

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Hello Jove! I am really sorry that the quality of the letter scans have been inconsistent and of a lower quality recently. Sadly, we do not have a way to ensure that the letter file will be a certain resolution, since it depends on the resources available at our National Office in Rwanda.

We can update your preferences so that you receive a physical copy of the letter. We certainly want you to be able to read and enjoy the letters from your child. If you would like me to update your letter preference to physical letters, please let me know, and I will update your account.