Letter returned by post office

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I mailed a letter to compassion using their pre-printed envelope (the ones that come with the sponsored child's letter), but it was returned to me by the post office - saying the address is incomplete:

Compassion International 
Colorado Springs, CO 80997-0004

Does this happen to anyone else? How am I supposed to be mailing the letter?
Photo of Charlene


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Posted 5 years ago

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Photo of Garry Sagel

Garry Sagel

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That is all the address you need. Don't know why it came back. I have pre-printed labels I use with that address, and they have never come back.
Photo of Emily


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Charlene, I'm so sorry that the post office did not accept your letter to us :(. I see that we have received mail from you in the past and the address on the envelope is correct as no street address is necessary for it to reach us. That zip code is designated specifically to our office. If it helps them, you can write 'Attention Correspondence Department' on the letter or 'No Street Address Necessary' but it's usually not required. I wonder if there was just confusion or misunderstanding with the post office since they're used to seeing a street address attached to the letter and I would encourage you to try sending it again. You might ask your post office if they need you to write something specific on the envelope to let them know that there is no street address necessary for sending these letters to help them as they process it.
Photo of Charlene


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Thanks Emily, I will write in those phrases in the future for clarity.
Photo of Sally


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The first time I mailed a large envelope at my local post office they were hesitant to take it. They made sure there was a return address on it so they could return it to me. The postal worker was sure it would be returned, but thankfully it wasn't. :-)

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