Letter scanned to wrong child

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  • Updated 2 months ago
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I noticed on the Compassion app that a hand written letter meant for Yessi (ID021700030) was scanned and sent to Tanyalak (TH082209052) instead. Can you make sure Yessi gets her letter? Thank you.
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heyshay07 .

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Posted 2 months ago

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Shannon Massey, Employee

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Good morning heyshay07, 

I looked through all the most recent letters on Tanyalak's account and I do not see any that were intended for Yessi. Could you please let me know what the date on that letter is? Thank you so much! We look forward to getting this fixed for you! 
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heyshay07 .

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Sept 7th - the first two pages are for Tanyalak but pages 3-6 are Yessi's. Then pages 7 & 8 are for Tanyalak again.
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Shannon Massey, Employee

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Thank you so much for this information! I was able to find this letter and see this problem. I am so sorry for our error! I am getting this fixed for you. Thank you so much for your patience as we get this all resolved! :)

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