Letter status

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  • Updated 4 months ago
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One of my sponsored kids (Komlan Junior) has had a letter "in process" for almost a month. Can you check on that please? Thanks!
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Jared Pinkerton

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Posted 4 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Jared! I am sorry that you've been waiting on this letter for a while now. I do see that it is still going through processing. It should finish translation soon and be ready to read on your account.
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Jared Pinkerton

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Hi, there.  Could you check on this again for me?  Still no letter.
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Shannon Massey, Employee

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I am so sorry for the delay in translation with this letter from your sweet child! Because we have recently switched all of our partner countries over to our new translation software and we know that there will be some learning curve in getting used to this, we may see a little bit of delay in translating these letters. For the time being, in order to allow our staff some time to transition to this new software, we will not be able to push any of these letters through. We expect that they should be viewable within a couple months at most (and we are seeing about 6-8 weeks typically), but since this is all new to us it is hard to know for sure. Thank you so much for your understanding and patience as we get through the learning curve! I pray your letter will be available for you soon!  

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