Letter status

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I was wondering how long the translation process usually takes? I have a letter that I sent 11/22, which I know hasn’t been very long. But immediately after sending it, it said “in translation” and has ever since. This is the first letter that I have sent so I just want to be sure that this is normal and there isn’t an issue. For future reference, can you also tell me what the different stages are listed in the status of letters? Thank you!!
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Kimberly Kuykendall

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Posted 12 months ago

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Sarah Heacock Schreffler

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Usually it does seem to go a little faster. But it can vary a lot. I sent a letter last night to Tanzania, that is already completely out of Translated status. But I have letters that are still in process to Ecuador (10/29 and 11/1), Bangladesh (10/17), and Rwanda (11/19)
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Kimberly Kuykendall

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Also my compassion app just updated. Does it no longer show the letter status in the app or am I not looking in the right place? I found my letter but not the status.
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Sarah Heacock Schreffler

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I believe in the old app, letters were just a window on to the website. So you saw the way the letters appear on the website. In the new app, they have created a whole new frontend for the writing part.
So the statuses you are used to seeing will show up if you look online.
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Christina, Employee

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Hi Kimberly! I have looked up your account, and I see your letter to Valdenildo is still in translation.  The amount of time a letter is "In Translation" may vary across different field offices and tasks at hand. This does not mean that anything is wrong with a letter that stays "In Translation" longer, and there is nothing wrong with a letter that is processed faster. There are a lot of variables involved with each individual letter, but please rest assured that each letter will be taken care of as quickly and most efficiently as possible. As far as the application displaying letter statuses, I am honestly not sure how this will display in the new and improved app version. There may also be additional updates to come that will continue to improve it. Would you mind telling me what kind of device and software you have and which app version is on your device? Thank you!
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Kimberly Kuykendall

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Thank you for checking on my letter. This is my first letter so I’m unsure what the process is like. I just wanted to be sure that was normal. As for the app, I have an iPhone with iOS 11.0.2 and I’m assuming I have the newest version of the app. All I know is that when I opened it today it was completely different. It looks awesome by the way. But before when I would go into my letter history there was a progress button beside it. Now when I go to my letter there is not and when I click on the letter it just pulls it up. It’s not a big deal because it still shows the progress button online. I just wanted to see if there was somewhere else on the app to check the progress that I was missing.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Kimberly! I'm so glad you like the new version of the app :). Right now, the new app does not show what stage of processing your letters or your child s are in. Like you mentioned, all you will be able to see is that one is on the way. I'm so sorry for the confusion!
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Kimberly Kuykendall

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Thank you, I just wanted to be sure I wasn’t missing it. One more thing. Would it be possible for you to tell me approximately where I am on the list for a second correspondent child?
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Sarah, Sponsor and Donor Relations, Social Media

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Your request is currently number 384 on the list, Kimberly :).

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