Letter stuck in system?

  • 1
  • Question
  • Updated 1 year ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

Hi!

I wrote online to all of my kids at the end of March, and I'm pretty sure that all of the letters went through the system as they should except for one of them.  The letter I wrote to Yolanda (GU 085300564) is still saying just received with the date 3/31/17.  There are no other updates on the letter, and no indication that it is going through the system.  Is this letter stuck for some reason and can it be pushed through manually?  My sponsor number is 01708679.  I understand that letters are taking a long time to get through, and I'm fine with that, but I'm more concerned that my kids aren't getting their letters and I don't want Yolanda to think I'm not writing to her anymore.  Thanks!



Photo of Anne Oliver

Anne Oliver

  • 48 Posts
  • 25 Reply Likes

Posted 1 year ago

  • 1
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Hi Anne!

As you requested, I have asked our technical team to push this letter through. I am so sorry it has been stuck but appreciate you letting us know so we could correct it.
Photo of Caroline Bates

Caroline Bates

  • 30 Posts
  • 11 Reply Likes
Hi,
I also have a letter that is stuck. I sent a letter to Rozi (TZ097000179) on April 16 that seems to be stuck. It was at "submitted" for a month, and has been "in translation" for the past week. Could you please look into this for me too?
Thanks!
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Hi Caroline! Thank you so much for letting us know about this issue! I have sent this letter to our technical team to push through the system. 
Photo of Caroline Bates

Caroline Bates

  • 30 Posts
  • 11 Reply Likes
Thanks!

This conversation is no longer open for comments or replies.