Letter to sponsor child says it's in translation for weeks

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  • Updated 4 years ago
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Hi, we wrote our sponsored children on 4/14/16 and one of those letters still says in transit. im concered our sponsored child didnt get his letter child
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Candy Swartz

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  • concerned

Posted 4 years ago

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Keeli

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Hi Candy! I do not work for CI, but I would recommend giving it a little more time. I know CI is working very hard to iron out glitches in the new system. I wrote to my child on 4/12, and had the "in translation" status the entire time until yesterday. This letter now shows in my account as a normal sent letter like all of mine before the new system went in place. If that means my child received my letter yesterday....then that's amazing that it only took 2 weeks!!! CI's priority is our kiddos, and I have faith our letters will go through the new system just fine. Keep writing!
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Candy Swartz

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Thank you!

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