Letter translation

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Yesterday, I got an email that I had a new letter from my Mariela (DR4350240). The letter was dated Feb 12. Today I got another email about a letter from Mariela. This letter is dated March 13 (which is crazy!!). Both letters have basically the same translation, but I can tell from the original Spanish that they are not the same letter. One also has a drawing while the other doesn't. The newest letter has the wrong translation. Also, the March 13th letter seems to have completely replaced the Feb 12th letter and it is no longer on my account. Could I have a new translation of this newest letter? Is there a way to figure out what happened to the letter placed on my account yesterday? Thank you!
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Hilary Hopkins

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Posted 8 months ago

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Sarah Heacock Schreffler

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If it completely replaced the other letter, they probably used the same "Letter" template to write both letters (I almost wonder if it was a letter that was "Sent back" to add a drawing to since you said there was no drawing at first?)  So it was scanned and a problem was noted. It should have been withdrawn at that point -- but was not. The letter was sent back to the child. The drawing was added. Then it was scanned again.  But in the meantime the translation happened just in time for it to be sent to you before it was replaced when the new translation was uploaded.
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Hilary! I am so sorry for the confusion with this letter. I did send an inquiry for the March 13 letter as I agree that the translation doesn't match with what she originally wrote at all. If you click on the original email for the February 12 letter, does it still show up for you?
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Hilary Hopkins

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Now when I click on the email for the Feb 12th letter, it takes me to the March 13th letter. Luckily I saved it when I first received it. This is what I have for the Feb 12th letter:



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Hilary Hopkins

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This is the March 13th letter:



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Susan, Sponsor and Donor Relations, Social Media

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Thank  you for providing copies of both letters, Hilary! I have added them to the inquiry that Sarah sent so that we can make sure and get both letters translated and visible on your account.
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Hilary Hopkins

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I was wondering if there was an update on this? I couldn't remember how long inquiries usually take.

Also, could you please check that I'm on the correspondent waiting list? I put in some requests through the chat feature- 2 girls from Central or South America on March 19th, 2 girls from Bolivia on March 21st, and 1 girl each from Ecuador and the Dominican Republic on March 29th. A friend of mine got on the list right after my general Central/South America request and got her child (that also fit my request) a few days ago so it had me worried that I may not actually be on the list! I'm not exactly sure how the list works in terms of more general vs specific country requests so I may still be on there, but got nervous and had to check haha! Thanks so much!!
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Madison

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Hi Hilary! Yes, as Sarah mentioned below, inquiries take about 45 days to get a response back. You should have a response back by the end of this month! I do see as well that you are on the correspondent list for all of the listings you have above. The more specific request you give, the longer it does take for a child to be assigned to you as a correspondent. We do give priority over the most general request first. Let us know if you have any further questions and we will be happy to assist you!
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Hilary Hopkins

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Thank you for checking for me, Madison! Just to clarify so that I am understanding right- so if a girl from let's say Honduras became available for a correspondent, if a person farther down the list than me had a Honduras specific request they would receive that child even though she fit my general Central/South America request? Even though my general Central/South America request is much more general than a country specific request it could wait longer depending on the other more specific requests on the list? I just want to verify so I can make myself stop checking my account 25 times a day thinking I'm close to getting one
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Sarah, Sponsor and Donor Relations, Social Media

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Hilary, there are a lot of factors that go into how we assign correspondent children, not just how specific the request is. We do our best not to assign a new correspondent child to someone who has just received another child within the last week as well. As Madison said, the more general the request is, the faster it usually gets filled.  I don't know all of the details about what made your friend get a child first, but you are on the list and we will add a child who fits your request as soon as we are able to.
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Hilary Hopkins

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Oh I sure hope I didn't come across as upset about the situation!! I'm definitely not, just trying to understand how it works. It's intriguing! I haven't been very involved in Compassion over the last year and a half, and I'm excited to be back and involved!!! I just have forgotten some of the processes :). I'm sorry to have been a bit of a bother about it. I'm just excited!
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Shannon Massey, Employee

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Hi Hilary, 
No problem at all! We want to know you have all your questions answered and we don't leave you wondering! :) The correspondent wait list is a little bit of an animal :) haha! There are many rules we follow when assigning correspondents. They are assigned based on if the sponsor has ever had a correspondent, the date the request was added and also how specific the request is. I know it is a bit complicated and I am so sorry we are not able to be 100% clear with you on it. Thank you so much for your kind understanding! 
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Sarah Heacock Schreffler

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Note inquiries can take up to 45 days to hear back.
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Hilary Hopkins

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Thanks, Sarah! I should have looked at when I originally posted this. I was thinking it was longer ago than it really was.
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Hilary Hopkins

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Hi! I think it has now been 45 days :). The 3/13 letter did go back through translation, and I was so happy to be able to read it! But I still can't see the 2/12 letter on my account. Were you able to find out if this will be put back on my account?

I also had a correspondent child- Abigail, HO2600041- graduate in April. I was wondering if you had info on file about whether she got saved during her time in the program or what her future plans are? I'd love to know any info like that that you have! I had heard that if her financial sponsor chooses to sponsor again that I will be given that child as a correspondent- is this true? Thanks so much for all your help!!
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Hilary Hopkins

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I think my post from Friday may have been missed :). Thanks so much for your help!
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Leah, Employee

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Hi Hilary! I am sorry if we missed your post from Friday! Regrettably, I do not see a resolution in regards to the letter written on, February 12, 2018. I have resent this information to the country office and asked to have them ensure the translation on this letter is accurate and upload this for you. 

I do show that Abigail has graduated the program. Regrettably, I do not show any information about whether or not she has accepted Jesus as her Savior. I do see that she would like to go on to earn her University degree. During the sponsorship, her dreams were encouraged, she was encouraged to continue her education and she was instilled with hope and confidence. She was grateful for the gifts that she received and for the ongoing child support. I do see a final letter is on its way and this will either written by her or a child development staff worker. You may also write her a final letter to say goodbye. We just ask that you write, "Final Letter," at the top of your letter and include your sponsor number and her child number. Please mail this letter to:

Compassion International
Colorado Springs, CO 80997

You may also send her a graduation gift if you would like to. Any amount between $10-$2000 is accepted, but is not required. 

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