Letters | Compassion International Customer Community

I have a question on a email I received. It has to do with the original letters will not be sent any more. This is fine with me. I switched to original letters a few months ago. Still waiting on some of them in the mail. With the switch I just do not want to lose theses letters. Will I still get theses in the mail with the change? Should I request them to come scaned copy’s. I understand that the originals take awhile so I am not upset they are not here yet. You guys do a great job! Just I still want copy’s with the change happening. Also Should I change my acount back to scaned copy’s mailed?

Laura

24 Posts
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Posted 4 days ago

4 days ago

Sierra, Employee

213 Posts
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Hi Laura! Thanks so much for your kind words and encouragement. Because we had to make a hard stop with all the physical original letters, you most likely won't be receiving any more physical original letters. You won't need to make the change on your account to change the physical original to printed copy, as that was done automatically. If you would like to still receive physical copies of your letters that are missing, I would be happy to re-send them as a printed copy to you! Do you know which letters you're missing the physical copies of?

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2018-12-08T23:00:55+00:00

Laura

24 Posts
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Sending dates
I missing ones from theses dates (below) these letters are the ones that where sent after I made the change to original letters. If I could have scaned copy’s please. I understand from know on scaned letters is what I will get. Thanks for all you do!
Joshua date 10/13/2018 on letter this has photos of gifts. Dated on my letters page as 11/6/18
Mary 10/3/2018 on letter . Dated on my letters page as 10/9/18
Laura

(Edited)

2018-12-09T13:56:44+00:00

Laura

24 Posts
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Praise God I just got Mary’s 10/3/18 original letter you bont have to send scaned one of that pleases still send the one for Joshua scaned. It’s so nice to see a least one letter with the caryan marks and hold a letter she touched. Feeling blessed!

2018-12-10T17:44:28+00:00

Sierra, Employee

213 Posts
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Hi Laura! Thanks for letting us know which letters you needed. :) I was able to find and re-send Joshua's letter to you without a problem! You should be receiving it in a few weeks. I'm so glad Mary's letter still made it through to you. :)

2018-12-10T18:33:11+00:00

Laura

24 Posts
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Thank you. You guys are great! Have a merry Christmas

2018-12-10T18:55:34+00:00

Sierra, Employee

213 Posts
22 Reply Likes

Thank you so much! Merry Christmas to you. :)