Letters

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I am curious about the lack of letters sent from children. I have been involved with compassion for some time. My daughter, brother and I have children from central and South American. I have received 2 letters in more than a year from elsalvador. My daughter is from peru and brother has waited months to hear from his child. It is hard when you send multiple letters and get no response
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karen herkenhoff

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Posted 4 years ago

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Susan

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Karen, I am so sorry for the frustration and disappointment that you are feeling with your sponsorships right now. I can hear that you so desire a relationship with your sponsored children! Please know that we greatly appreciate the love and concern that you are showing to each of these precious children! Each letter that you have sent (and it looks like you have sent many!) has not only brought a smile to your child's face but has boosted their confidence and helped them to set higher goals for themselves as they face incredible challenges in the journey out of poverty. Thank you for all that you have done for them including the letters and regular donations! You really are making a difference!

It looks like you had just started sponsoring Edwin Josue from El Salvador him in February 2015, and we sent you four letters from him in last year. You sent three letters to Edwin in 2015 so this means he sent you two reply letters and a regular scheduled letter. We sent you five letters from Niyomugisha Gudrine from Rwanda in 2015. You had sent her three letters in 2015. Did you receive all of these letters? I regrettably can't speak for your family members. Would you be willing to post their names or sponsor numbers here so that we can check on their sponsored children too? Thank you so much for bringing this issue to our attention! 
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heather o

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It seems that Peter ( UG 5580116)and Christ-nerline (HA8150281)are overdue in writing and this is completely out of character for them. Could you please check on them for me? Also, my I please be put back on the list for 3 more correspondents? Any age and gender from anywhere. Thanks so much and God bless!
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Susan

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Hi Heather! I just sent an inquiry to check on Peter but it looks like Christ-nerline just sent you a letter. I trust that you will receive this letter real soon. I added you to the waiting list for three more correspondents. 
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heather o

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Thank you so very much, Susan! It is unlike either of them to go this long without writing , so I was starting to get a bit worried! Love my kiddos! God bless!
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JMcN76 .

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Hi, it's been quite a while since I last received a letter from my child, Katherin. Can you check on this for me, please and thank you?

John
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Susan

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Hi JMcN76! It looks like it has been longer than six months since the last letter form Katherin. I am so sorry that you have not heard from her for so long! I just sent an inquiry to check on her and ask her to write another letter as soon as possible. Thank you so much for bringing this issue to our attention! 
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JMcN76 .

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Thanks Susan. It's now July and still no letters :(
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Sarah, Official Rep

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Hi John! It actually takes about six to eight weeks for us to receive a response to our inquiries, so we still have until July 10 to hear from them. If we haven't received a response at that point, we will escalate your case to remind them it needs to be taken care of immediately. I hope we get a letter in process from Katherin in the next few days though! I know how anxious you must be to hear from her!
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JMcN76 .

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Thanks, Sarah! 
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JMcN76 .

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Hi, Sarah. Still no letters from Katherin :(
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Emily

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Hi John! I'm so sorry that you haven't heard from Katherin yet. Rest assured that we're still working with the country office to get a letter written to you from her. Regrettably, our field staff are a bit behind with trying to transition over to our new letter writing system, but we certainly want you to get your letter from your girl :). Please know that this morning, I have escalated this inquiry up to our country director in Ecuador, to get a new letter written as soon as possible. We are grateful for your patience. Thank you so much and we'll contact you just as soon as we receive a response. 
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JMcN76 .

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Thanks, Emily.

Just a little anxious because she's never gone this long before without writing.
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Erik Davison

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on the topic of letters, My account says there are two letters in transit under Princess Janelle Espera. One is "in translation on 6/22/2016, letter TO Janelle" and the other is "in translation on 7/29/16, letter TO Janelle." The thing is, I didn't send her a letter on 7/29. The last time I sent a letter was 6/22. 

So is this letter supposed to say FROM Janelle? Or did my account get hacked? or is it just a glitch. I haven't sent anything since June

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Christina, Employee

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Hi Erik! I'm sorry for the confusion this has caused. It appears that the letter dated June 22nd was your letter written to Princess Janelle using our online writing tool. The other letter dated July 29th is your written response to her new photo update you received earlier in June. She has grown so much, and she is such a cutie! It takes longer for physical mail to be scanned and appear on your My Account which is why it has just appeared recently. Rest assured that your account is safe and that there was no glitch. We appreciate your patience and understanding! 
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Jeffrey Walker

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I began sponsoring my child in February this year. I have sent letters and also made a birthday donation at the amount required to receive photos of my sponsored child receiving his gifts. I have not yet received any correspondence from Timothy and would also like to know how long it generally takes for the birthday photos. His birthday was June 30th
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Sarah, Official Rep

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Hi Jeffrey! I am so sorry you have yet to hear from Timothy, especially with the incredible amount of love and encouragement you have sent to him in your own letters. We do currently have an inquiry out for his lack of correspondence with you, which we should have a response for by the end of August. I noticed your  birthday gift was processed in April, so you should receive the photos and thank you letter from Timothy by September. It can take up to six months to receive those from the child when you send a gift :). I know you have to be eager to hear from him, and we are working to get you a letter from your sweet boy as quickly as possible!
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Jeffrey Walker

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Thank you for the info!. I am so eager to learn more about Timothy so I can be more specific in prayer and also to develop a relationship and rapport from abroad to help him as he grows in ways that will be most meaningful for him. I realize at his age, he will probably need help is writing, so I don't expect a great deal of correspondence until he learns more and becomes more comfortable with writing, but hearing anything at all helps. Again, thank you!
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heather o

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Jeffrey, thank you so much for blessing your sponsored child with your sponsorship, letters, and gift. I am a sponsor too, but I can tell you that it can take up to 6 months to receive a gift thank you letter and photo. I hope that helps. God bless!

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