Letters and gifts take too long. Doesn't make sense.

  • 1
  • Problem
  • Updated 11 months ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Old post

Hi I have sent my sponsor child a letter in beginning of April along with a monetary gift not only does it show that she hasn't received it but but that it in translation being that I wrote it it in her primary language. I also haven't received her letter also also says that it in in translation N/A. I guess my question is why is this transition taking so long being that we have computers now and our technology is so advanced even in rural areas like Mexico? Also would like to be reassured that this is not a scam like many out there. Thank you and hope to hear a from you you soon and with a credible answer. God bless.
Photo of Albert cisneros

Albert cisneros

  • 1 Post
  • 0 Reply Likes

Posted 11 months ago

  • 1
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 696 Posts
  • 412 Reply Likes
The Compassion translation process includes quality control as well as translation. Some countries are faster at translation than others.  I have sent a letter on March 14 and received a response that addressed information in that letter on April 23.  Other times it takes longer for the turnaround to happen.  I've currently got a letter from April 4 to Rwanda that is still in translation :(

Also note: Uganda kids (For one) "Write" in English -- but that is not the home language for all these kids. There are many tribal languages (Too many to keep translators for all in a common area as I understand it), and English is taught in school as more of an official common language. So the adults will know it better than the kids just starting out.

For financial gifts, I know they pool all gifts they get and send them to the country once a month. This minimizes fees of getting that money sent.  And I believe the money is sent to the country office then the country distributes to the centers. Then the center has to get with the family to figure out how the money can best be used, and then go shopping. (And in rural areas that can involve going farther afield/waiting until a good time of year to get certain livestock). I've had monetary gifts that took more than 6 months to receive a reply (And I had to prompt for it) And monetary gifts that had responses VERY quickly. (6 weeks is the fastest. Though that was for a smaller amount of money that did not need a picture)

There are many sponsors who have gone to see their kids in country and they have reported both on the meticulous record keeping the centers do and their children showing them the letters they have received and where they store them.  I hope to go to Guatemala next year and see one of my kids for myself.
Photo of Sierra

Sierra, Employee

  • 1341 Posts
  • 167 Reply Likes
Hi, Albert! Thank you for expressing your concerns with our letter process. I certainly understand you wanting to be able to understand the process of receiving and receiving letters. Sarah gave a lot of good information and insight into that process. There's also an awesome blog post about this whole process so you can understand the time it takes to send and receive letters! https://blog.compassion.com/how-are-your-compassion-letters-delivered/ Please let us know if there's anything else you need, or if you have any additional questions.

This conversation is no longer open for comments or replies.