letters are not going through. Is something wrong with my account or my sponsored child's account

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I wrote a 2nd letter and this site said it was unable to send it. Now I am wondering if the 1st letter went through.
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Jeanmarie Alvey

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  • sad and frustrated

Posted 2 years ago

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Amy

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Hi Jeanmarie! I am so sorry you are having difficulty with sending your letters. Did you just send the first letter earlier today, and did you receive a confirmation email? If you received the email, then the letter was sent successfully. The letter writing tool online will only allow you to send one letter, every 24 hours. This could be why your second letter cannot be sent. If this is not the case, please let me know. Thank you for taking the time to write to your girl and for encouraging her in this way!

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Joyin Life

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Hi, I'm also having the same, it is my first letter and when I try to send it, it say unable to send?
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Joyin! I am so sorry you are having trouble sending a letter online :(. I would first recommend trying to send it again and maybe on a different browser as well. We may have been working on the site at the time you were trying to send the letter, which kept it from going through. Let me know if you still continue to experience the issue!
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Joyin Life

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I was able to send, I had to download Firefox browser, so it works now, but it is in translation, how long does it stay in translation
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Amy

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Good afternoon! I am so glad you were able to get the letter to send! The time it takes a letter to go through the translation process can vary. It is possible to go through in a few hours but can take a few weeks, as well. This is a new letter writing system that we are still working on perfecting. Sometimes a letter encounters an error, which causes it to take a little longer. When your letter goes through translation, it always goes through a quality check to ensure the letter is translated correctly and ready to be printed for your child. Your online account will update the status of the letter when this process is complete. If you have any additional questions, please let us know! 
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KristenH, Champion

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The letters to my boy in GU are not going through. I have a letter from April, May and now June thar are "in translation". :(
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Susan, Sponsor and Donor Relations, Social Media

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Kristen, I am so sorry for the delay in these letters. It looks like they are being processed just fine. Our translation process includes letter quality assurance. Because our new system still has some kinks, we have more quality assurance to do to make sure these letters go through well in the future. This means that many letters are taking longer in translation right now. :( However, please rest assured that each of these three letters will eventually go through. We just past the two month mark for the letter you sent in April so we are still within the two to three month time frame.
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Adam

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Hey Kristen! I haven't seen you on here in a while. I hope you're having a great summer! :)
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KristenH, Champion

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Adam, hi! It's been a busy summer! Just got back from taking my kids on a 12 hour road trip to Michigan to visit family and meet their newest cousin. How have you been?
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Adam

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I'm doing really good, ma'am! Thank you for asking. :)
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KristenH, Champion

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Glad to hear it!

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