Letters disappeared

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: Solved many months ago

My letters disappeared on two children the letters I wrote and the ones they wrote. Their names are Wendy and Heyner.
Photo of Eleanor Clark

Eleanor Clark

  • 255 Posts
  • 15 Reply Likes

Posted 2 years ago

  • 1
Photo of Katherine

Katherine

  • 207 Posts
  • 92 Reply Likes
Hi Eleanor! Letters disappearing from letter history online is indeed a known problem and our tech team is working to correct it. I'm so sorry for the inconvenience! 
Photo of Eleanor Clark

Eleanor Clark

  • 255 Posts
  • 15 Reply Likes
Thank you God Bless all you lady's.
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Hi Eleanor! I am just following up. Are you still having letters disappear?
Photo of Eleanor Clark

Eleanor Clark

  • 255 Posts
  • 15 Reply Likes
no, now it says my past letters were all written on 1/16/2016 when you get down so far.
Photo of April Rose

April Rose

  • 48 Posts
  • 8 Reply Likes
Hi Ladies! I've just had this happen with my letters to Gerson, in my letter history it shows 0 letters. I thought it just a glitch the other day but it continues to show no letters
(Edited)
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
April, I'm so sorry that Gerson's letter history online is not currently showing up :(. Please rest assured that this is still a known issue that our IT Team is aware of, and your kiddo's letters are safe and sound. They have been working diligently to resolve this issue. We are prayerfully hopeful that this issue will be resolved during our system transition that we are undergoing the next couple of weeks. If this issue is persisting in February, please do let us know! Thank you so much for your grace and patience during this season of change! 
Photo of John

John

  • 135 Posts
  • 22 Reply Likes
I have the same issue with all kids.
Photo of Sarah

Sarah, Sponsor and Donor Relations, Social Media

  • 4921 Posts
  • 1087 Reply Likes
John, this is a known issue right now due to the changes we are integrating into the website from the new system. Our web teams are working diligently to fix these issues as fast as possible.

This conversation is no longer open for comments or replies.