Letters !!!

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I have a few questions. I just wrote a letter a few mins, ago on line and can already read it, how does it go to translation? I also have 4 letters that I wrote on line in July and August and they show they are still in translation is that right ??? Also do I Have any letters from Nataly CO 7500058 on the way . It has been a long time since I'v heard from her but I guess I still cant ask for a inquiry for a few more weeks. :(
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Karla

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Posted 2 years ago

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Katherine

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Hi Karla! The letters you write online to Nataly are digitally sent to Colombia and then they are manually translated. It is completely normal for your letters from July and August to still be in translation because we are currently working through a backlog of letters that need to be translated. That's why it has been taking longer than we anticipated for the letters to get back and forth between sponsors and their kiddos. The good news is that you do indeed have a letter on the way to you from Nataly! It should be a thank you letter for that birthday gift you sent to her. I'm so sorry that you haven't heard from her in so long. I know that can be really discouraging :(. Thank you so much for continuing to bless her! I hope you feel encouraged and connected with her again when you do get that letter. Please let us know if you have any more questions!  
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Karla

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It was very nice to see a letter from Nataly today on my online letters !!! The letter I got was from June.  It was also great to see pictures of her. I was just wondering about the money I sent for her Bday  the letter didnt say anything about what she got for her bday or a picture of it. So i was just wondering about what she got and getting a picture of her with her gifts.
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Haley, Sponsor and Donor Relations, Operations

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Awesome!! So glad you got Nataly's letter today! She is quite the little budding artist with her rainbow birds! Since her letter was written in June, it should have included a 'thank you' for the items she purchased, along with a photo of what was purchased with your gift. I am so sorry that her letter did not have that information. We will send an inquiry to our country office to ask for that information. As soon as we receive that information, we will be happy to email it to you directly.
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Karla

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Do I have any letters from Nataly Ortiz Ruiz CO7500058 on the way Thank you Karla Hofmann
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Sarah, Sponsor and Donor Relations, Social Media

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Hi Karla! I am showing that we just processed a letter from Nataly in September, but we don't have any letters more recent than that from her yet.

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