Letters from Child

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  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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I have written my child quite frequently and I do not receive the letter she sends me. It says she has written me four letters and they are all still processing. Some were written over six months ago. I haven't received a letter from her in almost a year. Is there something I need to do? How can this be fixed. Is she getting mine?
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Brittni

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  • concerned

Posted 1 year ago

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Susan, Sponsor and Donor Relations, Social Media

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Brittni, I am so sorry you have been waiting so long for these letters. It looks like there was an error in our system causing the hold up of four letters. These letters were completely translated but for some reason were not switched over to being visible on your account. I have made a change so that they should now all be visible for you. Please let me know if I may be of any further assistance.
(Edited)

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