Letters from child can’t be read

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  • Updated 10 months ago
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I have red X’s on my child’s letters and can’t read them. This has been the case since I first downloaded the app in the first of Dec 2017. Please help!
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Becky Dotson Dean

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Posted 10 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Becky, I am so sorry to hear that you are having this issue too. :( This is a known issue with our app that we are working hard to fix. What kind of phone do you have? Also, do you know the version of iOS or Android that you have? 
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Becky Dotson Dean

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Hello! I have an iPhone 8 and version 11.2.2
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Christina, Employee

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Hi Becky! Thank you so much for providing your phone information. I have sent your information to our IT Team, and they are working very hard to correct this issue as soon as possible. In the meantime, please keep an eye out for any updates for your Compassion app. Thank you so much for your understanding and patience. Have a blessed day!

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