letters from my children

  • 1
  • Question
  • Updated 12 months ago
  • Answered
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: case resolved

yesterday I got my hard copy of my letter from my corresponsent child I have never gotten my hard copies from my other sponsored children which I know takes a while but I got their letter vis email months ago still no hard copies could you look into if they were ever sent to me please and thank you 
Photo of Debra Gonzalez

Debra Gonzalez

  • 274 Posts
  • 38 Reply Likes

Posted 1 year ago

  • 1
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Hi Debra! I'm so sorry for any confusion or concern caused by not receiving the physical original letters for your other children :(. I would be happy to look into this for you. Which child's letter did you just receive in the mail? Once I know this, I will know which child letters need to be looked into. Thank you!
Photo of Debra Gonzalez

Debra Gonzalez

  • 274 Posts
  • 38 Reply Likes
i got the physical letter from mirual she is my correspondent girl which is weird I got thet physical letter because I never got it thru my email translated
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Debra, I apologize for any concern or frustration caused by Miurel's first letter to you being delayed in processing. I understand your eagerness to read your sweet girl's first letter. Please rest assured that our processing and technical teams are working very hard together to take care of Miurel's letter, and they will ensure that her letter is available for you as soon as they can. At this time, we have already done everything we can, so we must allow the processing and technical teams some time to resolve this issue for you. Regrettably, this could take another couple of weeks, but we are hopeful that you will be able to read her letter sooner than that. I'm so sorry for this delay in receiving Miurels letter, and we thank you so much for your understanding and patience.
Photo of Debra Gonzalez

Debra Gonzalez

  • 274 Posts
  • 38 Reply Likes
I get waiting for the technical team etc but that still does not explain that the first letter she wrote was to a male which I am not so if she has gotten all the letter I wrote to her this is just very odd to me, like is she really getting the letters I have written???? I have seen on this site where others have also doubted if these children are really getting these letters
(Edited)
Photo of Sarah Heacock Schreffler

Sarah Heacock Schreffler

  • 396 Posts
  • 220 Reply Likes
How long have you been her correspondent? If the letter coming through to you is a first letter I wonder if the letters you have may have been written before you were assigned as the correspondent.  I do not see a lot of direct evidence in letters that the child has seen my letters in particular. But the latest correspondent Letter (He's in Peru) mentioned "We didn't see the eclipse there" which clued me in to that he must have already seen my letter that talked about the eclipse here!
Photo of Christina

Christina, Employee

  • 1217 Posts
  • 276 Reply Likes
Debra, please rest assured that your child is receiving all of your letters. We have amazing field staff who ensure that each and every letter you send to your children, sponsored and correspondent. When a child is first sponsored, a notification is sent to the field office. The field office will generate, print, and send the first letter stationary as soon as possible, so that child can write their first letter to their new sponsor right away. Because Miurel is your correspondent child and she has a financial supporter, this first letter stationary was generated, printed, and sent to Miurel's project before you became her correspondent. That is why her first letter is addressed to her financial support. I apologize for any confusion this has caused. This in no affects your letters getting to her or her letters getting to you. The issue causing Miurel's letter to be delayed is completely unrelated. I cannot express how sorry I am to hear of the doubts you have about Compassion and whether your letters are really getting to your childre. We sincerely look forward to earning your trust and proving our hearts for serving our sponsors and children with excellence. Thank you again for your patience. Have a blessed day and a Happy Thanksgiving.
Photo of Debra Gonzalez

Debra Gonzalez

  • 274 Posts
  • 38 Reply Likes
okay thank you

This conversation is no longer open for comments or replies.