Letters from other people

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  • Updated 3 weeks ago
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I noticed that a letter to my sponsored child (Sara) was sent by someone that I do not know. Is this a penpal type of letter from someone else, or does she have two sponsors? I'm confused.

Also, I do not know if my other sponsored child received his Christmas or Birthday gifts from last year. His name is Izel. Please let me know. Thanks.
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chevpu1967

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Posted 3 weeks ago

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Christina, Employee

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Hello chevpu1967, I am so sorry for any concern or confusion caused by seeing a letter to your child written by another person. I would be happy to look into this for you. Please rest assured there our one-to-one sponsorship model is indeed still the same. I would also be happy to look at your account to see if Izel has received your gifts from last year. Regrettably, I was not able to locate your account. Will you please provide your sponsor number, child's number, or email address associated with your account? If you are not comfortable providing this information on this public forum, you are welcome to email us at socialmedia@compassion.com. Thank you! 
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Shannon Massey, Employee

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Hi Chevpu1967, 

I see that the letter to Sara was sent by her previous supporter who cancelled about two months ago. This letter was a handwritten letter that was likely mailed right before they cancelled. Because it was handwritten, it was likely scanned awhile back but had been waiting for translation since things do pile up a little more during our Christmas season. I am so sorry this letter was sent through, but it has already been sent. This should not happen again, and if it does, please do let us know! Thank you so much! 

Secondly, I do see that your child did receive your Christmas gift and birthday gift last year. You should receive a letter within about 6 months of giving your gifts to explain what was purchased. Keep in mind that if you decide to give a gift of $60 or more you will also receive a picture of the items purchased with your child or a family member. :) Because I see you never received a gift thank you letter, I am sending an inquiry for you to have Izel tell you what was purchased. Thank you so much for bringing this to our attention! If this ever happens again, please notify us after it has been six months without a letter. You should receive this gift thank you letter within the next 45 days. Thank you so much for your patience as we get this resolved for you!
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chevpu1967

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Thank you very much.