Letters

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  • Updated 2 years ago
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Why have we not received and personal communication!? We began sponsorship in July, have written to Marc TG9010337 several times, online and Mail. Have sent a Christmas gift, and get asked nearly once a week to give more, we received one email after asking on here, and it was form letter written by an adult. We began this sponsorship to build a relationship, and are starting to feel like this whole thing is a scam. What's the deal?
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Rebecca Bennett

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  • scammed

Posted 2 years ago

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Christina, Employee

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Rebecca, I'm so sorry that you have only received one letter from Marc in October :(. I am also so sorry for the concerns you have that have caused you to doubt the integrity of Compassion. I hear your heart for this ministry and your desire to foster a relationship with your sweet boy. Please know that our desire is for every sponsor to have this opportunity to foster a meaningful relationship. Children under the age of 9 typically use our form letters because it is easier for them to understand the concept of writing and to fill in the blanks. Many children feel timid or have a lack of confidence when it comes to writing. Many children are also behind in their schooling because their parents could not afford to send them to school, so they cannot write on their own yet. Please rest assured that your child is the one answering your questions, and his tutor is simply writing down his answers. As Marc gets older, you will begin to see him write his own letters without the assistance of a tutor/mentor. Please do let us know if you have any further questions or concerns. Thank you so much for choosing to bless Marc with your love and support. 
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Rebecca Bennett

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Can you tell me if we can expect another letter soon?
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Jenny Kim

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I started my sponsorship in the end of June and I only got one letter too - introduction letter. I heard reply letter is coming on the way in October and I still haven't received it yet too. It seems like letters take around 3 months to come now ;) You might be getting a letter sometime in January or February if you are writing every month. I heard it will be much faster from January 17th when the new system is updated. 
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Christina, Employee

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Rebecca, as Jenny said, we have been undergoing many system updates. This transition has been a bit bumpy, but we are beginning to see huge improvements. We do have a very large transition happening in January with the goal of speeding up letters :). Please keep in mind that this transition may take some time, and we may not see results overnight. The great news is that I already see another letter from Marc on the way :). During this season of change, letters are still taking the standard 2-3 months to be processed and delivered. Thank you so much for your patience and understanding! 
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Rebecca Bennett

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Can you also confirm that he has received all of our letters and pictures and Christmas gift?
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Christina, Employee

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Rebecca, please rest assured that every letter, picture, and gift that you send will indeed be delivered to your sweet boy. Marc has received your Christmas gift that you sent in September, and it will take some time for Marc to write you a thank you letter and for us to process and deliver it to you. The three letters you sent have now been delivered. Please keep in mind that letters may still take 2-3 months to reach your kiddo while we update our systems :). We appreciate all the love you have for your kiddo, and we thank you for your grace during this season of change. 

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