Letters not showing up in the App

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  • Updated 10 months ago
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A few weeks ago, my daughter and I wrote letters to our children through the app. I am seeing the letter for one of our kids, but not the other. I don’t want our boy to think we haven’t written. How can I tell for sure that the letter went through? Thanks.
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Kerry

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Posted 10 months ago

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Sierra, Employee

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Hi Kerry! I'm so sorry you're having issues with the app. :( On our end, I do see a letter for both Francis and Wendy went through on April 4th. Our app can be finicky sometimes, so I would suggest you maybe log out and then log back in to see if that will trigger the letter to show on your end. If that doesn't work, then I would also suggest you make sure your phone is updated to the most recent OS, and the app is updated to the most recent version. May I ask, are you using an iPhone or Android?
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Kerry

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Thanks, Sierra. I’m on an iPhone. I logged out of the app and logged back in and it’s still showing as 867 days since I last wrote Francis. But as long as you’re seeing that note on your end, I’m ok. I’ll see if the app and my phone need an update. Thanks for getting back to me.
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Christina, Employee

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Hi Kerry! Regrettably, there is a known issue with the "Days since letter sent" count on the mobile app at this time, so please disregard this number. Are you able to see your letter to Francis if you go to "Write" and look at the conversations? 
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Lindsay Steele

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That’s helpful to know. I had a similar worry!

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