Letters not showing up online

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  • Updated 12 months ago
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Hello,

We are sponsoring 3 children. My kids each are each writing to one. I have one account set up that we've been using to send letters. We've received a few letters in the mail from our children, however none are showing up on the online account. Is there a way to get this fixed? I think the issue may be because we set up our kids as correspondents with the children we are sponsoring? Thank you!

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Kristin

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Posted 12 months ago

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Shannon Massey, Employee

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Hi Kristin, 
I am so sorry for the confusion. As you mentioned, the way that it will work for your account will be a little different because you have your kiddos set up as correspondents. Each of your children who is set as a correspondent will also have their own online account. This means that the letters that they write, in addition to the letters that the child writes in return, will all be located on your child's correspondent account. This means, if your kiddos have not created their own log in for their My Account at Compassion.com, they will need to do so in order to see these letters online. Regrettably, there is no way for you to see all the letters from each one of your Compassion children on one account unless we switch your account back and have all your children write from the same account. I do apologize for the inconvenience and confusion on this. Please let us know if you need any help setting up any of the online accounts for your kiddos. :) 
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Kristin

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I'd like to put all of the kids on one account if possible. What do I need to do to accomplish this? I didn't understand that they'd all be separate when we set it up. The letters we've sent so far have all been sent from the same account. Thank you for the help!

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Sarah, Sponsor and Donor Relations, Social Media

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Kristin, we can absolutely do this for you, and I will get working on that this morning. We will keep all of the kids under the account that currently has your name on it. Do you want me to add your kids names to the account as well so that the letters from your Compassion kids will be addressed to all of you?

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