Letters not transcripted

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My letter from my child was not fully translated. And I have a phone from June 28, 2018 with my child holding clothes.
Is that the Birthday present I sent him.
I’m discussed with Compassion and I’m concerning canceling my account.
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Colleen Garcia

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Posted 4 months ago

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Sarah, Sponsor and Donor Relations, Social Media

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Colleen, I am so sorry that the letter you received wasn't fully translated and that you are considering canceling your sponsorship. The letter I am seeing in the system from June 28th was fully translated. Are you referring to a different letter? Yes, I do believe the June 28th letter was supposed to be a thank you letter for the birthday gift you sent to him in April, but I see he didn't actually mention the gift in his letter even though you did get the cute photo of him. If you'd like me to, I am able to send an inquiry on your behalf to confirm what he received with his gift since he doesn't mention it in the letter itself. Is there anything else Compassion could be doing to serve you better?

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