Letters still in translation

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I have 3 letters that we have sent to our child, Libiahana and all 3 are still in translation. The other letters we wrote didn't take this long. How much longer before our sponsored child will get our next letters?
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Tony Canady

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Posted 1 year ago

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Shannon Massey, Employee

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Good morning Tony, 

I am so sorry for the delay in these letters! Because we have recently switched all of our partner countries over to our new translation software and we know that there will be some learning curve in getting used to this, we may see a little bit of delay in translating these letters. For the time being, in order to allow our staff some time to transition to this new software, we will not be able to push any of these letters through. We expect that they should be viewable within a couple months at most and many of which will only take a few weeks or so, but since this is all new to us it is hard to know for sure. Thank you so much for your understanding and patience as we get through the learning curve! I pray they will be finished with translation soon and off to your sweet kiddo! 
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Tony Canady

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Thank you for your reply. We just don't want Libiahana to think we've not written.

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