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I have recieved 2 letters in the mail from William my sponsor child but both had no translation. i looked on my acct and it was still not available. the funny thing is one is datd 02.08.2017 and the other is 28.08.2017 do you know when I might get the translation?
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Posted 2 years ago

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Sarah, Official Rep

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Good morning, Lew! Your account is set up to receive the physical, original letters from your child in Bangladesh. In these cases, the translation of the letters will only be available through your online account because translation happens digitally and is not printed onto the original letters. I have yet to see this, but you actually received the physical letters before the translations were complete! As soon as the translations are complete, you should receive an email letting you know they have been fully processed and you can read them online :). I am so sorry for the delay in the translation!

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