Letters to El Salvador Not Being Received

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I have written and sent several letters and cards to my sponsored child in El Salvador and it does not look like she is getting them. They were written in November from me.
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Gerri

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Posted 1 month ago

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Joanne Philpot

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The responses to my letters are not at all like the responses received earlier in my 13-year sponsorship. It seems as though someone else is speaking in the responses which offer no information about my sponsored child who is now 18. I have not received an updated picture in several years, and I have received repeated reminders to send Christmas and Birthday gifts after I had sent these back in October and early November, online. Did my child and his family not receive the funds??
I just want to know what is going on with my sponsored child. I pray for him, his family, and those who serve him but they are all a mystery to me. I was notified of an unexplained pause in sponsorship about 5 years ago, but that was resolved, no explanation. Then I was notified my sponsored child would be using his native Indonesian name, but subsequent letters were signed with the same name as always. I really need to know the current status of my sponsored child. Thank you!
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Shannon Massey, Employee

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Hi Joanne, 
I am so sorry to hear that over time you have felt like your letters have become less and less personal and that you have not been feeling aware of what is happening with your sponsorship. Please know we are so thankful for your continued support of Micheal. Your monthly support and extra gifts are a huge blessing to him! When you send a gift, you should hear back about that gift within six months of sending it. If it ever goes more than 6 months and you have not heard how your funds were used, please reach out to us and we can send an inquiry for you. In addition, your gifts that are over $60 will also have a photo of what was purchased, so if you are missing any of those, please let us know. Furthermore, while the project was on a temporary hold, all is resolved and there is nothing to worry about there.
Additionally, I see that we last updated the photo of Michael in February 2019. You will get updates every 2 years. 
Again, I am so sorry if you have been feeling confused or questioning anything about your sponsorship. Feel free to email us at socialmedia@compassion.com any time with questions! 
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Shannon Massey, Employee

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Gerri, 
I am so sorry to see that the last three letters you wrote in December have not yet gone through. Thankfully, I see these are just waiting to be translated and should be finished and sent through to your child soon! It is quite common to see a small delay in translation during the holiday season. I do apologize for that delay! Thank you so much for your understanding during this time! 

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