Locked out of my online account and working during your business hours. What do I do?

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  • Updated 10 months ago
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I'm locked out of my online account and can't call during your business hours. Is there anyone who could help me with this maybe by email? I've literally tried the forgot password/username stuff about 70 times, but I must have registered before maybe under a different email address. Problem is, even trying my old email addresses didn't work. Is there any way you could help me reset my account? I've tried to do this before, but because I couldn't reach you during business hours, I gave up. My sponsorship is currently coming out of my mom's bank account, not mine and I wanted to fix that. Maybe you all should look into using security questions or something so that people can still get in...
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Emily Lynham

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  • Frustrated that there's no other way to reset this account.

Posted 10 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Emily, I know it can be incredibly frustrating to have trouble getting into your account, especially if you are not able to call. We are happy to help! Can you confirm if you are sponsoring Wasyehun in Ethiopia? Thanks!

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