Log In Trouble

  • 1
  • Problem
  • Updated 1 year ago
  • Solved
Archived and Closed

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I am having trouble logging into my account and when I try to change my password an error message comes up saying that my information can not be located. Wanted to write our girl a letter! 
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Amber Jones Griffith

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Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Amber, I am so sorry that you are struggling to get into your account! I can absolutely help you change the password so you can write a letter to your girl. Can you tell me your sponsor number or her child ID?
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Amber Jones Griffith

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Sorry! I thought I had responded to this and was waiting on response! Just realized it never went through. My sponsor number is 07790464.
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Sarah, Sponsor and Donor Relations, Social Media

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Oh Amber, I am so sorry too! I am not actually showing that you have an online account created yet with that sponsor number. You can create one on our website, and your girl will show up on that account for you to write to as soon as it is created :).
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Amber Jones Griffith

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Yeah I've tried to do that but when I put in my number it says invalid and when I put in my email it says username already in use!!! Not sure what to do :(...
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Sarah, Sponsor and Donor Relations, Social Media

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Amber, I went ahead and created an account for you with your sponsor number since it's been giving you a hard time. If you originally created your login account with your email address, that could be why it's giving you problems when trying to log in or create a new account yourself. I am sending you an email with the login information.
(Edited)

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