Log in trouble

  • 1
  • Problem
  • Updated 2 years ago
  • In Progress
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: no response

I sponsored a child a week ago and did all my log in info but now I am unable to log in. Can anyone help?
Photo of Rob Redding

Rob Redding

  • 2 Posts
  • 0 Reply Likes

Posted 2 years ago

  • 1
Photo of Sarah

Sarah, Official Rep

  • 5140 Posts
  • 1121 Reply Likes
Hi Rob! I cannot find an account with your name or email address. Did you sign up to sponsor a child online or at an event in your local community? If it was an event, it can take a few weeks for us to receive the information and set the sponsorship account up.
Photo of Rob Redding

Rob Redding

  • 2 Posts
  • 0 Reply Likes
I signed up online and I keep getting emails about my sponsorship and how I can write to the child. But it just won’t let me log in.
Photo of Susan

Susan

  • 7386 Posts
  • 1581 Reply Likes
Rob, I am so sorry we are having trouble locating your account. Please post your child's ID number or name if you  have it. Thank  you!

This conversation is no longer open for comments or replies.