Log in trouble

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  • Problem
  • Updated 1 year ago
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I sponsored a child a week ago and did all my log in info but now I am unable to log in. Can anyone help?
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Rob Redding

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Posted 1 year ago

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Sarah, Sponsor and Donor Relations, Social Media

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Hi Rob! I cannot find an account with your name or email address. Did you sign up to sponsor a child online or at an event in your local community? If it was an event, it can take a few weeks for us to receive the information and set the sponsorship account up.
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Rob Redding

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I signed up online and I keep getting emails about my sponsorship and how I can write to the child. But it just won’t let me log in.
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Susan, Sponsor and Donor Relations, Social Media

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Rob, I am so sorry we are having trouble locating your account. Please post your child's ID number or name if you  have it. Thank  you!

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