Long Delay in Receiving Sponsored Child Letters

Katherine, thank you so much for responding to that email and alerting me that this has been going on for you. Going longer than six months without a letter is not normal and should not be happening. I do see letters in the system that Karthikadevi has written over the past few months. They haven't been processed and placed on your account yet, so I am sending an inquiry to our country office in Sri Lanka to see if that will help speed the process up for you! You've been waiting far too long to hear from your precious girl! It can take up to eight weeks for us to hear back from the office with the letter, but it will be coming to you!

We moved over to a new letter writing system last April, but we experienced several frustrating errors as it was being rolled out. Those errors caused a large backlog of letters at the country offices while they were being processed, and some offices had more trouble than others. These letters from Karthikadevi should have been processed by now, which is why I am sending that inquiry for you. I sincerely apologize for the very long wait you have had! If you ever go longer than six months without hearing from her again, please let us know immediately so that we can investigate what is going on.

Thank you for letting me know! It's always been a little longer with letters from Sri Lanka, and I don't mind, but I do miss getting letters! Thanks again for checking on it for me. I appreciate it. 

Hello! Could you possibly check on my child from Sri Lanka, Vithurshini? I haven't heard from her in a while and her last letter was dated from November. Thank you!