Long Delay to See Letter

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  • Question
  • Updated 2 months ago
  • Answered
  • (Edited)
Nearly 2 months waiting for letter to become visible online. My child Karen in Colombia wrote two months ago, and Compassion shows a date of March 11 but it's still not visible. I've never had a letter be delayed so long.
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Denise L.

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  • frustrated

Posted 2 months ago

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Missy, Employee

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I apologize for the long delay. I see that the letter posted onto your account on April 23, 2019. I know that the online system glitches sometimes, so that could be why you are not seeing it on your account yet. 
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Denise L.

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My sponsor # is 00086612. Yes, there's a letter from Ana in Ecuador dated April 23. The long delayed letter is from *Karen* in Colombia and is dated in Compassion's system as March 11.
(Edited)
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isaac foday

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yes but am online now 
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Leah, Employee

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Hi Isaac! Regrettably, I was unable to find an account for you. May I please have your sponsor number or your child's number to locate your account. Is there a specific question that I may answer for you? Thank you for your help. 
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Missy, Employee

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I do see the child letter on March 11, 2019. The reason you are unable to view this letter is because it is still in the translation stage. I apologize for the confusion on this. This letter should be available very soon.