Looking for clarification of rules for sending gifts

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I need some clarification on sending small gifts to my sponsored child. I have some very specific questions and am unable to find answers here or on compassion's site. 


My questions:
  1. Can the required personal letter say something as simple as "Dear [child name], I hope you are doing well! Love, [my name]"?
  2. Can I send multiple 6-sheet gifts to Compassion in Colorado at the same time? As an example: Can I send 1 large envelope to compassion that has within it 3 individual envelopes each with 6-sheet gifts, so there will be 18 sheets (3 separate 6-sheet gifts) total in the envelope to Compassion?
  3. I want to send my child some sheets of stickers that are smaller than 8.5” x 11". Can I tape the sticker sheets to an 8.5” x 11" sheet of paper in a single layer so she will receive more stickers at a time? As an example: Can I tape 3 sticker sheets flat to a piece of plain white 8.5” x 11" paper so the 6-sheet gift will include a personal letter and five 8.5” x 11" pieces of paper with 3 sticker sheets taped to each one for a total of 15 sticker sheets?
  4. Does a personal letter written in a greeting card (that isn't musical or pop up) count as 1 or 2 sheets of paper (since it's folded)?
  5. If I send stickers to my child and include a personal letter written in a greeting card, will the original greeting card be scanned AND physically sent with the stickers to my child? 
  6. I want to send my child pages from a book that need to be kept in order. Can I staple the 5 sheets together so Compassion knows which order to scan them?
  7. "Bookmark" is a fairly generic term because there are so many different kinds, sizes, shapes, materials, etc. How does compassion know that a thing I'm sending (that isn't stickers or a musical card) is a bookmark to physically send rather than scan? 

Thank you
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Piper

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Posted 6 months ago

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Christina, Employee

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Hi Piper! I am happy to help you! Below is a list of our answers to your questions: 

1. Yes, this small note will count as a letter. However, we have seen the incredibly impact of a sponsor's words to their child, so we do encourage sponsors to write letters that consist more than a greeting. 

2. We kindly ask that you only send 6 sheets/items at a time. Our wonderful mail room and processing staff work very hard to ensure each and every letter is taken care of properly and delivered to the children and sponsors. We appreciate your desire to bless your kiddo with an abundance of letters and gifts, but we do need to respect our amazing workers and volunteers taking care of the items received as to not overload them. Thank you for your understanding. 

3. I believe that it would be okay if you’d like to attach multiple sheets of stickers to one piece of paper as long as they are securely fastened onto the paper and will not fall off easily. This will help our staff with sorting and keeping all the items together. 

4. This will count as only one sheet of paper, front and back. However, please make sure that the envelope is still within the approved size when it is unfolded so that we can still easily scan your card for translation. 

5. Yes, the letter will first need to be scanned for translation purposes, and then it will be sent physically with your stickers. 

6. When you staple pages together, this requires our staff to have to remove the staple before scanning, which can lead to delays in processing letters. Instead, I encourage you to boldly number each page. Our staffs take special care to keep pages in order, but mistakes do happen. This way, even if they are accidentally scanned out of order, your child will still know which order to read them in when they receive your pages. 

7. Regrettably, we do not have a specific guideline that clearly states what is and is not considered a bookmark. We trust our staff to discern whether an item is considered a bookmark based on whether they believe it clearly looks like a bookmark or not. I understand this may be difficult if you are making homemade bookmarks. We do ask that the bookmark be no larger than 8.5” x 11" and no smaller than a business card. If you think that the bookmarks you wish to send clearly look like bookmarks, then they will likely go through as one :). I’m sorry for any concern or inconvenience this may cause, and I assure you that our staff have a lot of experience and pay attention to detail. We will do our very best to make accurate judgement calls regarding bookmarks. 

I hope this information is helpful! Please let us know if you have any additional questions, and we’ll be happy to answer them for you! 

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