Lost Letters?

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  • Updated 3 years ago
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I got an email on June 27th saying that I have sent my first letter. I sent my first letter on April 15th. I'm worried my first two letters may have been lost. Is there a way to find out how many of my letters you have received? There should be three.
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Clara Augustin

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Posted 3 years ago

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Sarah Heacock Schreffler

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Check your online account. The letters should be there under Write my Child.  I got an email saying the same thing. But the online account has all 6 letters so I just figured there was something wonky with the automatic email generation.
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Christina, Employee

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Hi Clara! Thank you so much for choosing to bless sweet Maimouna Sanou with your support and loving letters! Please rest assured that all three of your letters have been received, scanned into our system, and has been sent to our field office in Burkina Faso for translation :). Even though you sent your first letter on April 15th, it looks like it took a little bit to be received here in our offices in Colorado. I see your first letter was received and scanned on May 26th, your second letter was received on June 24th, and your third letter was received on June 28th. This may have been why your first letter thank you email was a bit delayed as well. I'm so sorry for any concern this may have caused you, and please know that all your letters are on their way to being delivered to Maimouna :). Please let us know if you have any additional questions or concerns. Welcome to the Compassion family! 

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