Making copies of letters sent by my sponsored children.

  • 1
  • Idea
  • Updated 3 years ago
  • Implemented
Archived and Closed

This conversation is no longer open for comments or replies and is no longer visible to community members. The community moderator provided the following reason for archiving: old posts

I would really advise that Compassion International start saving/making digital copies of the letters sent to me from my sponsored child. Recently i misplaced or lost a box of letters, spanning 24 months from multiple children. Those letters were precious to me. With all the money that is used to run this company, having someone scanning and putting this on file on a database could easily be done. Such small action for such priceless original letters is affordable.
Photo of Eliezer C.

Eliezer C.

  • 2 Posts
  • 0 Reply Likes
  • disappointed

Posted 4 years ago

  • 1
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Eliezer, I am so sorry to hear that you misplaced or lost a box of such precious letters! I cannot imagine how disappointing and disconcerting this must be, especially since they cannot be replaced. I completely agree with you that we really should scan and save all of the letters that are sent and received. In fact, this is something that we have planned to begin doing once we have updated our systems in the next year or two. 
Photo of Eliezer C.

Eliezer C.

  • 2 Posts
  • 0 Reply Likes
And most haven't been read. Its too late for the change at least for me.
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Hi all! 

I just wanted to post an exciting update and let you know that this idea is already being tested and will be implemented next month, April 2016! :) 

Beginning April 11, 2016, all original letters between sponsors and children will be digitally scanned, translated and emailed. Children will receive high quality prints of your letters. You will receive letters by email and, if you choose, a scanned printout by postal mail. Letters to and from your children will always be available for you in your MyAccount. 
Photo of Teresa Dawn

Teresa Dawn

  • 457 Posts
  • 396 Reply Likes
This has been in the making for years now and just finalized.  THey've posted about it here even two years ago saying it was coming.  You can opt for paper letters still, but they will be printed from a scan.  They are beautiful :) I've had one come already, I didn't even notice the difference until I read the note Compassion sent with it telling me it was a scan, and they when I looked really closely I could tell.  but opted now for the emails only which are also beautiful.  It's going to speed up communications with our kids a lot and make those relationships SOO much more meaningful for us and the kids so I really look forward to that!  No more finding out 6 months later that my child's parent has died when I've sent 10+ letters in that amount of time saying "Say hi to your dad for me!"... and if this was in place a couple months ago, I'd likely already have news on the health and delievery of my sponsor girl's new daughter that was due at the end of January. Praying everything went well for her.  And when my kids say "Pray for my exams next month" (A request I seem to get a LOT)  I am not praying it 5 months after the exams are over.   It'll work both ways too of course, they'll get my responses to what they've told me so much quicker.  Last year I had Christmas letters from my kids that didn't arrive to me to between August -October... yikes! 
Photo of Mark Kafkas

Mark Kafkas

  • 5 Posts
  • 1 Reply Like
all good points...
Photo of Teresa Dawn

Teresa Dawn

  • 457 Posts
  • 396 Reply Likes
Change is hard, and those pieces of paper that we know our kids touched mean a lot, but they only mean a lot because we love our kiddos and have a relationship with them through our words, and those, regardless of the form they are sent in, will still reach us, and do so even quicker. 
Yes, it's sad that we can't send them greeting cards that aren't scanned anymore, but I do know that it's the words that mean the most to them.  Some kids don't get any letters at all, it's actually quite common... so just hearing from you is going to bring joy and hope to your child's day and fortunately, we are still allowed to write! 
I'm not saying there are no cons to this, there are pros and cons as with any big change I'm sure :) But I think that, overall, there are going to be a lot more pros so it makes sense to me that they made the change. 
I did ask all my kids what they liked best about letters and they all answered the same thing "They like best just to get news about how and what their spsonsor is doing".  (Some added that they liked getting photos too, and some added they also like to get Bible verses... but the main answer was just news about the sponsor.  NONE of them (and I have a LOT of kids) mentioned the paper gifts/cards/colouring sheets and stuff that I send with the letters.
Photo of Teresa Dawn

Teresa Dawn

  • 457 Posts
  • 396 Reply Likes
Anyways, I'm not staff, so my hands are tied as far as helping you opt out of the changes or anything like that (and I believe even the staff aren't able to do that now as they are changing their full system, how the mailroom works and all that) but I hope that I was at least able to help you feel a bit better about them.  I have to go now, but have a wonderful Easter!
Photo of Susan

Susan, Sponsor and Donor Relations, Social Media

  • 7368 Posts
  • 1564 Reply Likes
Mark, I am so sorry to hear that you are so upset about these changes. Please know that this decision was not primarily a financial savings decision. We made this decision as the result of a high volume of feedback (over several years) from our supporters saying that their greatest frustration was the length of time it takes to receive letters. In addition, as we were praying and researching what needed to be done, we found that parents placed a preference on their children receiving letters over gifts. They said letters conveyed the love of the sponsor in ways that paper gifts could not. Our primary goal with these changes is for all sponsors and children to be able to send and receive letters quicker, and in so doing, to deepen your relationship with your sponsored child. That said, we understand that change is hard. As Teresa has pointed out, there are pros and cons with any decision. We hope that you will be able to see that there are more pros to this change than cons. We are maintaining that what is important is the power of words exchanged within a loving relationship between sponsor and child. That is never going away and remains the core of our program. 
Photo of heather o

heather o

  • 362 Posts
  • 264 Reply Likes
I am excited for the new changes, for the most part. I have had several letters lost in the mail over the past year. So, yay, no more lost letters!! The thought of the creating cards being scanned instead of sent over as they are is kind of sad. Our kiddos will ultimately benefit the most from the cost savings because it will ultimately put more money back into the projects. It will be nicer to letters back in forth quicker so we are more up to date with what is happening with our kiddos and their families and visa versa.
Photo of Teresa Dawn

Teresa Dawn

  • 457 Posts
  • 396 Reply Likes
I had a letter get lost in the mail too, that was almost a year ago and I still wonder what my Cynthia wrote to me.  I'm so happy that there's no more worry about that happening any more!

This conversation is no longer open for comments or replies.