Maximum letter limit for online letter writing?

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  • Updated 7 years ago
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I was trying to write letters to my 18 compassion kids. And for 2 of them I got "You have reached the maximum for writing this child. You can save your letter as a draft and send it again in 16 hours"

Thing is, one kid I haven't sent a letter to in a month and one is a new kid so I've never sent a letter to him!

For a company that encourages letter writing, this makes me want to write less because i put all my time and effort into writing a letter I can't send! And how can I write the maximum for a child ive never written to? And I write to all my kids the same amount. So why only are 2 kids affected while the other 16 weren't? If I can't send them letters, then how am I going to be able to encourage them?
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Kimberly Warren

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Posted 7 years ago

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Shaina Moats

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Hi Kimberly, I'm sorry for the confusion and late reply! There was a change implemented recently to only let you write once every 24 hours to a child. However, you should have not received this error for the children you were trying to write since you hadn't written to them in the previous 24 hours. Can you email the details to ciinfo@us.ci.org so we can look into the error? I've also asked for more information on this change. I'll post it here and on OC once I have it.
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Shaina Moats

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Ok, I heard back from our team who made this change. Here's what I found out-

There were people using the online writing tool to write dozens of letters per day with only a few sentences per letter or the letters were all gibberish. That’s not the kind of correspondence we want as a ministry of encouragement to our sponsors. We will always encourage letter writing. We are not limiting the number of letters a sponsor can write to their child, we are placing a needed and healthy boundary on the number per day. It’s not a printing/postage/cost issues and we aren't bogged down by the amount of letters - it is truly a needed, healthy boundary.

They asked me to thank you for pointing out that some templates don’t have as much writing/copy space as could. They will correct that in the next update.

If you receive this notice, and have not written to your child in the last 24 hours, please submit this form to let us know: https://forms.compassion.com/siteprob...

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