Message won’t load

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  • Problem
  • Updated 2 years ago
  • Solved
  • (Edited)
Archived and Closed

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There is an ‘X’ on the received message from my sponsor child. I tried to click it to see if it needed to be downloaded but nothing happens with it.
I just don’t want to miss out on a letter from him!
Thank you!
Photo of Jamie


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Posted 2 years ago

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Photo of Christina

Christina, Employee

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Hi Jamie! Please rest assured that Faiçal’s letter is unavailable because his letter is simply still in process. Once his letter has completed processing, you will be able to read his sweet message! The amount of time a letter is in translation may vary across different field offices and tasks at hand. It may take a couple weeks or a couple months; however, we have been seeing very few letters take that long. Please rest assured there is nothing wrong with a letter that stays in translation longer than others. There are a lot of variables involved with each individual letter :). Each letter will be taken care of as quickly and most efficiently as possible. You are welcome to inquire about letters that have been in process more than several months, but if a letter is still in translation, we may need to simply allow that letter to go through the process. Thank you so much for your patience and understanding!

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