MISDIRECTED BIRTHDAY GIFT

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  • Updated 3 months ago
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Hi,
Our sponsor number is 07160500.  Last week we sent a birthday gift to Harouna Nandnaba in Burkina Faso (031600279) at the same time we sent his family a gift and also Joan's family.  A few days later, I noticed the birthday gift was labeled "Where Most Needed" instead.  I'm positive that isn't what I selected.  I called and spoke with someone at Compassion who assured me she fixed it so the money will go to Harouna for his birthday.  Because I can't see the change on the web site yet, I'd appreciate confirmation.  Even though his birthday isn't until November, it usually takes about 3 months for correspondence with him; therefore, we try to send birthday gifts early.  It's the first time this glitch has happened.  I just want to be sure he gets his gift.  Thank you for your help.  (I've included a snapshot so you can see what I see.)

Photo of Mitchel and Kathleen

Mitchel and Kathleen

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Posted 3 months ago

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Shannon Massey, Employee

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Good morning Mitchel and Kathleen, 

Thank you so much for reaching out to ensure that your gift was moved as you requested. I am thankful to let you know I do see this request in our system, created on 8/31/18. Regrettably, last week we had some issues with our system and we were unable to make changes like this. However, this is all fixed now and should be complete in the next couple of days. However, please know that even when this gift is moved, it will not show that it has been moved online. For tax purposes, the donations you make will stay under the original designation, even if we have modified them after the original donation. I am so sorry for this inconvenience, but I can assure you this gift will be moved for you. Again, I am so sorry for the delay and hassle this has caused! 
Photo of Mitchel and Kathleen

Mitchel and Kathleen

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Thank you for the reassurance.  It's a pity it can't be reflected properly online or on tax report since a glitch in the system caused the problem in the first place.  Y'all have been struggling to support your organization's major software conversion for almost a year now, and you have my sympathies.  I appreciate your reply and trust that Harouna receives his gift.  I know you all don't want to disappoint that little boy any more than I do.  Thank you.

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