Missing attachments

  • 1
  • Problem
  • Updated 2 years ago
  • Solved
Archived and Closed

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In the last couple of letters that I have sent my children I have attached a photo page and a coloring page. When I went back to look at these letters, the attachment pages are missing.
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Kim

  • 10 Posts
  • 7 Reply Likes

Posted 2 years ago

  • 1
Photo of Christina

Christina, Employee

  • 1217 Posts
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Hi Kim! I'm so sorry that you are unable to see your full letters to your children right now :(. Regrettably, we are experiencing an issue with viewing letters through the online letter writing tool. This issue is causing some people to only be able to view the 1st two pages of their letters. Please rest assured that we do indeed have your full letters in our system including all attachments :). Also, please know that your children will indeed receive your full letters. Our tech team is working diligently to resolve this issue as soon as possible. Thank you so much for your understanding and patience as they work to fix this issue. Have a blessed day!
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Kim

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Thank you! I won't try to resend the attachments. You all are in my prayers.

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