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Posted 3 years ago
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Christina, Employee
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I waited an extra week, it is now 2 weeks later. Sweet Jeimy is still not on my sponsor page. If you know any updates, please drop a note.
God bless you for your work.
Shannon Massey, Employee
- 1973 Posts
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I am so sorry to see how long this has taken. I see that Christina had submitted a request to our processing department to try to escalate this process for you. Because I see this has still not happened, I did extend the hold that you have on Jeimy to ensure that his hold is not released. We now have him on hold through the 30th. Please let us know if you do not see this child on your account by the 28th so that we can ensure this child does not drop off your account. We truly appreciate you being so patience and kind during this time.
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One of my babies is missing from my account online. His name is Emerson Gabriel Prato Blanco. My sponsor number is 07535669. I'm just worried because I haven't received any letters yet either. I hope everything is okay.
-Jaenalyn Bogard
Christina, Employee
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- 3 Posts
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- 255 Posts
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Shannon Massey, Employee
- 1973 Posts
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I am so sorry to let you know that Bizuayehu has completed her time with Compassion. Regrettably, our notes indicate that she had an unjustified absence from the program for more than two months. However, on a positive note, sometimes when this happens it is due to positive changes. She and her family may feel that they do not need further assistance from Compassion. I do want you to know that their is a final piece of correspondence on its way to you, which may include more details and will either be written by her, or someone who worked closely with her at the project.
I hope this is helpful! Please let us know if we can do anything else! Have an amazing weekend!
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- 7386 Posts
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- 362 Posts
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Sarah, Official Rep
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- 362 Posts
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Shannon Massey, Employee
- 1973 Posts
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Congratulations on your sweet new child, Omar! He is darling!
You are unable to see Omar on your online account at this time because we were not able to fully process your first donation. I am so sorry for the delay. I am escalating this to our tech support team to see why this payment is stuck in pending status. Thank you so much for your patience! Once your contribution is processed, Omar will automatically show on your online account. :)
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Thanks and God bless!
Shannon Massey, Employee
- 1973 Posts
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I am so sorry to let you know that Rasel's financial sponsor canceled their sponsorship back in September. He is currently on hold on another supporters account through the 17th. Would you be interested in becoming his sponsor if they do not follow through and sponsor him? Please let us know and we will make sure to place him on hold for you so that if they do choose to sponsor him after all, you can! :)
Secondly, I am so sorry but I am not able to find Odile in the system with the number that you provided. Can you please check that number and make sure it is correct? Also, have we sent this issue to our tech team to have this fixed? If not, I do want to make sure that we do that for you!
Thanks for getting back with us! :)
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- 362 Posts
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