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- 126 Posts
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Posted 2 years ago
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Sarah, Sponsor and Donor Relations, Social Media
- 4994 Posts
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- 126 Posts
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Shannon Massey, Employee
- 1800 Posts
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I do see that he is still active in the program and on your account. You may need to clear the cache on your phone, and/or make sure you are using the most up to date version of the app. Usually when something like this happens, you can clear yourcache from the app and it will fix the issue. To do this on your Android,please follow the instructions below.
1. Locate the setting on your phone.
2. Go to Application Manager.
3. Choose the Compassion app.
4. Click on "Clear Cache".
5. Go back into your app and see if the issue has resolved.
If this does not fix the issue, you may need to uninstall your app from yourphone and then reinstall it, to ensure you are using the most up to date version. Please also make sure that your phones software is up to date.
I hope this is helpful! If this still does not resolve the issue, please let us know, as we may need to send this to our technical team to look at.
If I can do anything to further assist you, please letme know! -Shannon
Christina, Employee
- 1260 Posts
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- 126 Posts
- 44 Reply Likes
Shannon Massey, Employee
- 1800 Posts
- 307 Reply Likes
- 126 Posts
- 44 Reply Likes
Shannon Massey, Employee
- 1800 Posts
- 307 Reply Likes
- 126 Posts
- 44 Reply Likes
Christina, Employee
- 1260 Posts
- 287 Reply Likes
Sarah, Sponsor and Donor Relations, Social Media
- 4994 Posts
- 1097 Reply Likes
Shannon Massey, Employee
- 1800 Posts
- 307 Reply Likes
I am so sorry this is taking so long. I am escalating this issue to see if we can get this accomplished a bit quicker for you! Thank you again for being so kind and patient as we get this resolved!
Susan, Sponsor and Donor Relations, Social Media
- 7375 Posts
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This conversation is no longer open for comments or replies.
This conversation is no longer open for comments or replies.
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