Missing letter

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There is a letter from my sponcer child on the app from last July that hasn’t come to me yet. Is there a way to still receive it?
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Grace O'Connor

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Posted 8 months ago

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Susan, Sponsor and Donor Relations, Social Media

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Grace, I am so sorry you have been waiting so long for this letter. :( It looks like you are setup for Physical Originals. These letters typically take much longer because we do not mail items as often as we used to. However, it has been many months in this case. I will check into this further for you. To be sure we are talking about the same letter, was it this one? 

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Grace O'Connor

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Thank you so much! Yes that is the letter.
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Susan, Sponsor and Donor Relations, Social Media

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Thanks, Grace! I'm still looking into this and will let you know what I find out.
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Susan, Sponsor and Donor Relations, Social Media

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Grace, regrettably, we are not able to retrieve this letter. The physical original process is an extremely manual process and there are many things that can go wrong. If the letter got in the wrong stack at the Ethiopian country office, it is very difficult to track down physical copies. We sincerely apologize that we were not able to deliver this letter and for any inconveniences this has caused. 

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